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SUPERNAP (Thailand) (“Company”,) respects the privacy of its users (“User”).

This Privacy Policy explains how the Company collect, use, disclose, and safeguard the user’s information when the user visits the Company’s website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If the user does not agree with the terms of this privacy policy, please do not access the site.

If the user chooses to use the Company’s Service, then the user agrees to the collection and use of information in relation with this policy. The Personal Information that the Company collect are used for providing and improving the Service. The Company will not use or share the user’s information with anyone except as described in this Privacy Policy.

Information Collection

The Company strive to limit the types and categories of personal data that is collected from, and processed on behalf of, the users to include only information which is necessary to achieve the purpose(s) for which it was collected, and the Company does not use personal data for additional purpose(s) which are incompatible with their initial collection. In other words, the Company has measures and policies in place designed to ensure that the Company only collect and process information from the users that the Company believe is necessary to operate and provide the user with a world-class Service.

The Company collect information the user provides to the Company directly when the user uses the Services. This includes:

Personal Data

Personal identifiable information, such as the user’s name, shipping address, email address, telephone number, and demographic information, such as age, gender, hometown, and interests, that the user voluntarily provides to the Company when the user register with the Company. The user is under no obligation to provide the Company with personal information of any kind, however the user’s refusal to do so may prevent the user from using certain features of the Site.

Log Data

The Company want to inform the user that whenever the user visits the Company’s Service, the Company collect information that the user’s browser sends to the Company that is called Log Data. This Log Data may include information such as the user’s computer’s Internet Protocol (“IP”) address, browser version, pages of the Service that the user visit, the time and date of the visit, the time spent on those pages, and other statistics.

Mobile Device Data

Device information, such as the user’s mobile device ID, model, manufacturer, and information about the location of the user’s device, if the user accesses the Site from a mobile device.


The Company may receive information from cookies, which are pieces of data your browser stores and sends back to the Company when making requests, and similar technologies.

The Company’s website uses these “cookies” to collection information and to improve the Service. The user has the option to either accept or refuse these cookies and know when a cookie is being sent to the user’s computer. If the user chooses to refuse the cookies, the user may not be able to use some portions of the Service.


The Company take measures to help protect information about the user from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

The Company store the information that is being collected for as long as it is necessary for the purpose(s) for which the Company originally collected it. The Company may retain certain information for legitimate business purposes or as required by law.

Website Analytics

The Company may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, the user consent to the collection and use of the user’s information by these third-party vendors. The user is encouraged to review their privacy policy and contact them directly for responses to the user’s questions. The Company does not transfer personal information to these third-party vendors.

Links to Other Sites

The Company’s Service may contain links to other sites. If the user clicks on a third-party link, the user will be directed to that site. Note that these external sites are not operated by the Company. Therefore, the Company strongly advises the user to review the Privacy Policy of these websites as and the Company cannot guarantee the safety and privacy of the user’s information. Before visiting and providing any information to any third-party websites, the user should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in the user’s discretion, protect the privacy of the user’s information. The Company has no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Information Use

The Company may use user’s information to operate, understand, optimize, research, develop, or improve our sites, applications, products, services, and operations, including by using analytics tools, as well as communicate with the user about the company’s services.

Emails and Communications

The Company may contact the user under a legitimate business purpose (e.g., if the user is a current subscriber to one of the Services).

If the user no longer wishes to receive correspondence, emails, or other communications from the Company, the user may opt-out by contacting the Company using the contact information provided below.

If the user no longer wishes to receive correspondence, emails, or other communications from third parties, the user is responsible for contacting the third party directly.

Children’s Privacy

The Company’s Services do not address anyone under the age of 13. The Company does not knowingly collect personal identifiable information from children under 13. In the case the Company discover that a child under 13 has provided the Company with personal information, the Company immediately delete this from the servers. If the user is a parent or guardian and the user is aware that the child has provided the Company with personal information, please contact the Company so that the Company will be able to take the necessary actions.

Data Subject’s Rights

The company enables users to be informed, access, obtain, restrict, data portability, withdraw consent, erase, or rectify data that the company has collected in accordance with applicable law. Users can request a copy of their personal data, and/or request that we stop using all or some of their personal data, or that we limit our use of their data, edit the information associated with their account or request the deletion of their account at any time using the contact information provided below.

Changes to This Privacy Policy

The Company may update their Privacy Policy from time to time. Thus, the Company advises the user to review this page periodically for any changes. The Company will notify the user of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page, and the user waive the right to receive specific notice of each such change or modification.

The user is encouraged to periodically review this Privacy Policy to stay informed of updates. The user will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by the user continued use of the Site after the date such revised Privacy Policy is posted.

Disclosure of your information: By Law or to Protect Rights

The Company may share information they have collected about the user, if the Company believes the release of information about the user is necessary to respond to legal process, to investigate or remedy potential violations of the Company’s policies, or to protect the rights, property, and safety of others, the Company may share the user’s information as permitted or required by any applicable law, rule, or regulation.

Contact Us

If the user has any questions or suggestions about the Company’s Privacy Policy, do not hesitate to contact the Company through the contact form or by email: [email protected].

If you would like to exercise your rights under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA), please contact SUPERNAP (Thailand) Security Operations Officer at Security Command Center (SECOM) or [email protected].


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